International Orders
We have distributors in the Unites States, China, Taiwan, Malaysia, Hong Kong, Australia, Singapore, and Brunei now.
For those who live in that areas, please contact them for your order. They can answer any specific questions you have concerning in your country.
For other countries listed above, we will ship directly from Japan.
How do I place an order?
Ordering Form
or
Email: customer@naturalanimalcare.co.jp
Once your order is processed, we will send you a confirmation email.
What are my payment options?
-
・ Credit Card(VISA/MASTER Card, One-time pay only)
-About the payment with Credit Card, for secure reason, we use Cross-Border Payment Service from Yamato Transport. You will receive an email with a link to access your payment transaction.
Proceed the payment by clicking URL link in the email.
Learn about Yamato Transport, visit their website.
Yamato Transport ＞
-
・ PayPal
Learn about PayPal, visit their website.
PayPal ＞
*All payment must be made within 14days or the order will be canceled.
What are my shipping rate and options?
-Shipping Rate and Options differs depending on the destination and total weight. Your shipping rate is automatically calculated in the Ordering Form, and you can select the shipping method available there!
-We use Japan Post Service for your shipment.
Learn about Japan Post, visit their website.
Japan Post ＞
Duties and Taxes
-Customers may be responsible for Duties,Taxes, and related charges when your order arrives in your country.
-Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policise and import duties vary widely from country to country. It mighy be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Exchange & Return
We only accept exchange or return items when you receive defective or unordered items.
In that case, please click Contact us or sending email:customer@naturalanimalcare.co.jp first for return approval.
We are responsible for shipping and handling charges of returned items.
Returns and refunds for these products are not allowed under the following conditions:
-after 7days of your delivery date
-Used items
-please contact us before shipping your order back for return approval
-sales items
-products must be returned with original packaging,unopened, unused, and undamaged
Contact Us
If you have any questions about your international order please click Contact Us or sending email:customer@naturalanimalcare.co.jp
*If you haven’t received any message within 5days, please check your spam folders.
