- Seller
- Eureka Co., Ltd.
- Operation Manager
- Kana Egawa
- Address
- #301, 1-17-27 Hiyoshihoncho, Kouhoku-kuYokohama,
- Kanagawa 223-0062, JAPAN
- Phone / Fax number
- Phone: +81-45-561-1750
- Fax: 050-3730-2071
- customer@naturalanimalcare.co.jp
- How to order
- - phone
- - Fax
- - email: order@naturalanimalcare.co.jp
- - Fax
- Sales price
- The sale price is indicated Products page.
- The currency used for the prices is Japanese yen.
- Peyment Methods
- -Cash On Delivery (COD)
- *COD service may not available for Remote Island and some area.
- *COD fee: 324JPY (tax included)
- -Payment After Delivery (PAD)
- *Payment within 14 days of the invoice date
- *PAD fee: 210JPY (tax included)
- -Credit Card
- -PayPal
- -Bank Transfer
- * Bank transfer fees to be paid by the customer.
- *Please make sure the order's and sender’s name is the same for bank transfer.
- *Your order will be shipped after payment is confirmed.
- BANK DEATAIL
Bank Name SUMITOMO MITSUI BANKING CORPORATION
(SWIFT CODE:SMBC JP JT)Branch HIBIYA BRANCH Address 1-15-1, NISHI-SHINBASHI, MINATO-KU, TOKYO 105-0003 Beneficiary's Name EUREKA Co., Ltd. Account # 632-8182894 Address NO.310, 2-3-2, MINOWA-CHO, KOUHOKU-KU,YOKOHAMA, KANAGAWA, 223-0051 JAPAN Phone # 045-561-1750 - *COD service may not available for Remote Island and some area.
- Order Acceptance Period
- Payment must be made within 30 days or the order will be canceled.
- Order Quantity Restriction
- No restrictions are imposed on the quantity.
- Delivery times
- -Normally takes 2 to 7 business days for delivering
Orders placed during weekends and holidays are received on the next business day.
- -If your ordered item is out of stock, we will inform you by email.
In that case usually takes 2 to 3 weeks for delivery.- -If you choose bank deposit, your order will be shipped after payment is received.
- -You can choose credit card payment via Kuroneko Web collect Cross Border Service for your personal orders only.
- -You may not choose the credit card payment via Kuroneko Web collect Cross Border Service when you enter to the link page.
- -If your ordered item is out of stock, we will inform you by email.
- Exchange & Return
- We only accept exchange or return items when you receive defective or unordered
items.
In that the case, please contact us customer@naturalanimalcare.co.jp first for return approval.
*We are responsible for shipping and handling charges of returned items.- Exchange and return for these products are not allowed under the following conditions.
- -after 7days of your delivery date
-Used items
-please contact us before shipping your order back for return approval
-sales items
-products must be returned with original packaging, unopened, unused, and undamaged
- Exchange and return for these products are not allowed under the following conditions.
- Additional Surcharge
- -Bank transfer fee: if necessary
- -Deliverying and Handling fee
- Delivery fee: JPY880 (tax included)
- Handing fee:
COD fee: 330JPY (tax included)
PAD fee: 213JPY (tax included)
- -We offer free shipping on orders to Japan of 5,500JPY (tax included) or more.
- -Further surcharges apply for Remote Island and some areas.
- For more information about deliverying and handling
please contact: customer@naturalanimalcare.co.jp
- -Deliverying and Handling fee
- International orders
- We deliver to almost all countries worldwide.
海外発送については国内発送と違う点がある
- -Shipping Methods: Japan Post Service or YAMATO Transport Service
- -Shipping Rate: varies depending on the destination and total weight.
For further information on delivery please check their website below.- JAPAN POST
https://www.post.japanpost.jp/index_en.html
- YAMATO TRANSPORT
http://www.kuronekoyamato.co.jp/en
- -Duties and Taxs: customers may be responsible for Duties, Taxes, and any related charges when your order arrives in your country.
- For more information please check International Orderspage.
- Sales tax
- The 10% consumption tax is included on all domestic orders if the shipping
and/or billing address is in Japan.
All the sales price include tax. - Contact information
- If you have any questions
- Please contact us by
- phone: +81-45-561-1750 (during business hours of 10:00am- 18:00pm Japan Standard Time)
- e–mail: customer@naturalanimalcare.co.jp
- Please contact us by